Front Desk Supervisor

Job description

Overview The ​Front Desk Supervisor​ is responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Front Desk Supervisor oversees the Front Desk Attendants, and ensures they are satisfactorily fulfilling their responsibilities. ​​The Front Desk Supervisor provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities: Essential Duties and Responsibilities: Attendant when coverage is required. Ensures front lobby and front of building are always at top visual quality. - Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed. - Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk - Keeps track of activity logs and incident reports, records, and forms for the Property Manager’s daily review. - Escalates concerns/issues to Property Manager for immediate resolve when necessary. - Process work orders as needed. - Monitors Emergency Response Syste...