Retail Sales & Service Associate

Job description

Job Summary: The Retail Associate is responsible for supporting residential sales and service by helping customers understand products, pricing, and solutions that meet their needs. The role drives revenue growth by recommending services, meeting defined sales goals, and accurately completing all customer transactions and account activities. The position strengthens customer satisfaction and retention through effective communication, timely follow-up, and clear demonstrations of equipment functionality. Responsibilities: Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. - Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options. - Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment. - Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community. - Apply a posi...