Connected Customer Supervisor

Job description

Purpose: The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Successful connected customer supervisors are: - Team builders - Customer service champions - Detail oriented and highly organized - Excellent communication and listening skills Minimum Eligibility Requirements: - Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience - High school diploma and/or GED - Minimum of (2) years of computer experience in a work environment Essential Job Functions: This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time. - Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store - Demonstra...