Research Interviewer

Job description

About the Role IANS is building an innovative new data product for security leaders. The Research Interviewer is the frontline of our data collection effort — conducting structured phone interviews with CISOs and senior security practitioners to capture detailed, verified quantitative and qualitative data on their experience with certain security-related operational tasks. This is not a call center role. You will be having substantive technical conversations with senior security professionals about their real-world experience with key security operational tasks. You need enough cybersecurity domain knowledge to ask intelligent follow-up questions, recognize when an answer needs probing, and capture nuanced insights that go beyond surface-level satisfaction scores. You will also serve as the key liaison between the Research team and IANS’ account management team, coordinating client outreach, scheduling, and ensuring we hit our target response rates across all markets and firmographic segments. Core Responsibilities: Interview Coordination & Scheduling (~25% of time) Conducting CATI Interviews (~40% of time) Data Processing & Quality (~25% of time) Coverage Tracking & Reporting (~10...