Cocktail Server-Vanderpump Lounge-Steady Extra (The Vanderpump Hotel LV)

Job description

The primary responsibility of the Cocktail/Beverage Server is to ensure complete customer satisfaction by serving and providing beverages for our guests to ensure an enjoyable stay. Must be 21 years of age or older One-year previous high volume cocktail experience. Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required. Must possess excellent customer service and communication skills. Must present a professional and pleasant appearance that guests will find appealing and approachable to engage in conversation. - Greets and welcomes all guests in a pleasant and professional manner. - Provides timely cocktail service in a friendly and courteous manner. - Keeps assigned areas clean and empty of glasses and bottles. - Constantly looks for service opportunities. - Responds to and resolves guest complaints. - Answers guest questions and is knowledgeable about property events and attractions. - Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser. - Monitor and manage food cost, labor cost, and other controllable expenses within budget guidelines....