Customer Experience Leader

Job description

Job Description Summary The Customer Experience Leader is responsible for leading the team owning customer accounts, contracts, and relationships for GE McAllen’s worldwide customers. In the CX Leader role, you will closely collaborate with the Director of Component Repair CX and the other CX Team Leaders from global shops, as well as the Plant Leader and GE McAllen staff to drive customer fulfillment strategy, while leading and developing a team of customer service and logistics associates. In this role you will also drive standardization and improvements across the component repair network. Job Description: Site Overview: The GE Aerospace facility in McAllen is one of our centers of expertise specializing in the repair of engine components used in commercial and military aircraft. These include LPT Nozzles, HPT Nozzles, and HPT Hangars. You’ll find state of the art technologies in CNC, EDM, and Coating as well as advanced technology development within our new Tech Lab! Role Overview: This position will own developing and delivering materials solutions for our customers, improving cash commitments for the business, leading material fulfillment from order to remittance, producing,...