Customer Service Representative (REMOTE)

Job description

About the Role At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we've honed since 1859. Our Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding insurance products including products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. What You'll Do: Responsibilities include but not limited to: Shifts can vary Monday through Thursday between 8 AM - 6PM and Friday 8 AM - 5:00 PM. Work schedule will be determined periodically and may fluctuate daily within the hours of operation. Remote - This position offers a remote work schedule th...