Team Lead, Live Operations

Job description

About the Team: New Verticals (NV) is a key growth engine for DoorDash, encompassing Convenience, Grocery, Retail, and Alcohol. The Live Operations team is the backbone of these businesses, responsible for ensuring fulfillment quality, operational consistency, and a seamless marketplace experience for consumers, dashers, and merchants at scale. About the Role: As the LiveOps Team Lead, you will take ownership of a specialized pod of four (4) Senior Support Specialists. Your mission is to raise the bar on performance, ensuring uncompromising adherence to SOPs and driving a culture of absolute accountability. You will manage daily operations, audit quality, and execute performance plans to eliminate inefficiencies. Working with a high degree of independence, you will leverage and oversee the use of AI-enabled tools to proactively identify issues and drive resolution. Your leadership will be defined by your ability to drive a high-performing, disciplined team that meets the rigorous demands of DoorDash’s Live Operations. You will report into the New Verticals Quality pod. You're excited about this opportunity because you will… - Drive Operational Excellence: Establish an elite bar for...