Ops Production Analyst 2 (Hybrid - Miami Lakes, FL)

Job description

SUMMARY: The Operations Production Analyst II uses prior banking knowledge in Deposit Operations to perform daily functions in a hybrid work environment. This position is responsible for remote and/or resident functions based on work schedule and may include the following: IRA/HSA Processing And Monitoring, Exceptions Handling, IRS Year-End Processing, NRA Certifications, Debit Card Operations Functions, Non-Fraud Debit Card, ACH, Zelle and RTP Claims, Customer/Account Maintenance, Account Reactivations and Abandoned Property Claims, and IOLA/IOLTA Account Processing. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. - Responsible for performing assigned functions in a hybrid work environment. - Perform customer and account input/maintenance to support assigned functions and to correct errors. - Ensures that all functions are delivered to both internal/external customers with optimal efficiency and excellent customer service. - Ensures that all applicable reports are reconciled daily and unresolved differences are brought to the attention of the management team and researched within the specified time frames in accordanc...