Regional Performance Manager

Job description

Regional Performance Manager — Insurance Carrier Performance Classic Collision The Regional Performance Manager is responsible for improving insurance carrier performance, protecting carrier relationships, and helping Classic Collision earn and maintain top carrier tier rankings in the market. The RPM is the point of contact for carrier performance, reporting, training, coaching, and follow-up. The RPM owns carrier performance execution across the market. - Purpose - Core Responsibility Primary responsibilities include: - Serve as the main point of contact for insurance carriers. - Build and maintain carrier relationships. - Gather carrier scorecards, reports, updates, and tier-ranking information. - Track carrier performance by center. - Identify low-performing centers. - Hold weekly calls with low performers. - Visit centers that are not improving. - Train GMs, Service Advisors, and estimators on carrier expectations. - Review estimates and files for accuracy. - Send weekly carrier performance updates to the AVP, Regionals, and market. - Arrange carrier meetings with leadership. - Recognize and celebrate high-performing centers monthly. - Weekly Requirements Each week, the RPM mu...