VIP Guest Service Agent, Caesars Tower (Caesars New Orleans)

Job description

The VIP Guest Service Agent is responsible for coordinating all room vacancies, express checkouts, and other reservation status changes on a daily basis. Works closely with related departments to ensure excellent guest service. Acts as a role model for all front office staff and responsible for department in absence of a Hotel Manager. - Ensure that guest needs and special requests are met. - Invoking service recovery when appropriate. Maximizing use of FOCUS skills. - Prepare daily agenda (upgrading, sales/junket groups, etc.) - Answer all phones directed to the Front Office. - Attend Housekeeping pre-shift to communicate information regarding groups, VIP guest, special requests, etc. - Check numbers for the day and post for the staff and to give to supervisors for pre-shift meetings. Check status of “out of order" rooms. - Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up. - Complete any back to back reservation extensions. - Complete all express checkout and due out. - Check in all unassigned rooms, making keys and giving key packets to Supervisor to bring to the front desk for customer pick-up. - Review Sales...