Senior Manager, 360 Intelligence

Job description

Position Overview The Senior Manager, 360 Intelligence is a key contributor within Marriott’s Enterprise Data, Analytics & AI organization, responsible for developing an end‑to‑end understanding of the customer journey and translating that understanding into actionable intelligence that improves enterprise performance. This role supports the identification, measurement, and optimization of customer behaviors across the full lifecycle - spanning acquisition, engagement, booking, stay, and post‑stay - by integrating structured performance data with Voice of Customer (VOC) and other unstructured feedback sources. Working closely with cross‑functional business stakeholders, Agile Teams, and Data Strategy [NE1.1][KK1.2][EN1.3]partners, the Senior Manager pulls through Voice of Customer insights throughout the customer journey, while helping define analytical requirements, surface journey‑stage gaps, and prioritize opportunities to improve conversion, engagement, and customer outcomes. This includes supporting the development and activation [NE2.1]of the Customer Listening Center and contributing to initiatives that enhance visibility into the Marketing‑to‑Digital[NE3.1][KK3.2] handoff a...