Customer Service Representative

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. We’re looking for people who put their innovation work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. What YOU WILL EXPERIENCE IN THIS POSITION: In this position, you will get to: - Manage the Q2C process (quote to cash) which includes and not limited to the following: - Prepare and submit quotations to customers and ensure our company’s DoA - Process customer orders and ensure products are supplied correctly and on time - Liaise with Finance and Sales departments for cash collection activities - Investigate, validate and work to resolve customer discrepancy claims and material return requests. - Work with cross functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates - Resolution of price discrepancies identified at th...