Night Duty Manager - Birmingham, B4

Job description

Join Our Team as a Night Duty Manager! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Duty Manager to join our dynamic team in the heart of Birmingham . If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you. - Location: Birmingham, B4 - Annual Salary: £33,000 - Hours/Working Pattern: 4 on 4 off, 7pm-7am What You'll Be Doing: - Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests. - Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed. - Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety. - Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up. - Maintain Presentation: Keep the concierge area and lobby looking presentable. - Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing. - Local Knowledge: Offer advice...