Support Specialist

Job description

As part of the Product Support Team, the Support Specialist – English/German/Swedish will deliver customer-focused technical support for products via phone, email and chat. The Support Specialist works in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. They will empower our customers to maximize the use of our products through education and awareness.: - This is an entry-level Technical Support role. - This position can be remote based in DE or DK (both on-site or remote). How you'll Contribute: - To provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat - To educate customers on website tools and resources - To document all customer contact information, customer requests, and support issues in ticketing system - To demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation - To work as a team to deliver exceptional Customer Experiences in each support interaction - To develop strong relationships with customers and create Jabra brand awareness - To determine the effectivenes...