Help Desk Agent - Day
ASM Research · San Antonio, Texas, US
What You’ll Do As a valued member of the Enterprise AI Support team, you will: - Provide world-class support through customer tickets, ensuring timely and ac...
Job description
What You’ll Do As a valued member of the Enterprise AI Support team, you will: - Provide world-class support through customer tickets, ensuring timely and accurate resolutions. - Troubleshoot issues remotely using internal dashboards and generative AI tools. - Identify opportunities to enhance systems, efficiency, and customer experience. - Collaborate cross-functionally and share best practices to strengthen the knowledge base. - Continuously learn and adapt to emerging technologies. - Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications: - Minimum 1 year of experience in a help desk, technical support, or customer support role - High School Diploma or equivalent - Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed) - Strong written communication, analytical thinking, and multitasking skills - US citizenship with eligibility to obtain a secret security clearance - IAT level I certification (A+ or Network+) or able to obtain within 3 months Preferred Qualifications: - Technical or customer support experience in a digital or SaaS environment - Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool...