Technical Support Engineer

Job description

Technical Support Engineer Department: Business Partner Transparency Delivery: Employment Type: Permanent: Location: Madrid: Description: As a Technical Support Engineer, you will be the first point of contact for customer queries regarding our mission-critical B2B SaaS platform. Your role will be to ensure smooth issue resolution by analyzing, troubleshooting, and coordinating technical solutions with internal teams. Through your expertise, you will help our customers maximize the value of our platform and automation solutions. We foster a collaborative environment where continuous improvement is key, and we value proactive communication, ownership, and teamwork. We work together in the office at least three days per week to encourage collaboration and knowledge sharing. Your Responsibilities: - Own customer issues end to end across the support portal and direct channels — triage, reproduce, resolve, communicate. - Read and debug JavaScript, TypeScript, and Java well enough to localize bugs and brief Engineering precisely. - Run real investigations — logs, network traces, app state — not just runbook-following. - Use AI tooling daily for triage, log analysis, draft replies, knowle...