Queue Coordinator (QC i) (Government)

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant. Are you passionate about keeping operations running smoothly and ensuring that nothing slips through the cracks? Join our dynamic team as a Queue Coordinator supporting a large-scale government contract! In this critical role, you’ll be the central hub of our ticket management process, ensuring efficient ticket flow, proper prioritization, and strict adherence to our Service Level Agreements (SLAs). If you thrive in a fast-paced, team-oriented environment and have a knack for orchestrating resources and solving challenges on the fly, we want to hear from you! Description of Job Duti...