Administrator, Print Support

Job description

Administrator, Print Support – MS Onsite Position Profile Responsible for the daily support of assigned RICOH-managed devices within the customer’s fleet, including the delivery of supply, service, and asset management services. Ensures print availability and achievement of service level agreements (SLAs). Responds to customer requests, service alerts, technical support needs, and training with a strong focus on customer service. Ensures all solutions and applications used to monitor, manage, and report on the assigned fleet are operating effectively, routinely reconciled, and that any outages are escalated appropriately. Job Duties and Responsibilities: - Monitors all facets of the fleet program to ensure performance standards are maintained and SLAs between the customer and RICOH are achieved. - Interfaces with RICOH, third-party, and vendor support resources to anticipate, prevent, and resolve customer-impacting issues. - Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally. - Supports continuous fleet optimization by identifying over-utilized, under-utilized, frequently serviced, and exception devices. - Monitors service al...