EU SDK Support Engineer (B2B) - PICO

Job description

As a world-renowned VR/AR brand with independent innovation and R&D capabilities, PICO has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for PICO products.: Responsibilities: - Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met. - Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution - Collect various B2B customer requirements and collate results to share with the Product teams - Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions - Maintain and update open-source demo libraries on GitHub and other platforms. - Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B...