Field Service Supervisor

Job description

In accordance with management directives this position directs the activities of the Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost effective product line support possible. This position mandates that the employee be able to perform all of the following functions: - Supervise and develop the personnel of the department - Receive and respond to customer requests or inquiries on equipment repairs - Assist in determination of needed repairs and the timing of repairs - Research information from literature and computer based sources - Assign and schedule equipment and personnel to shop repairs - Other functions as assigned by necessity This position may perform any combination of the following duties: - Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level - Foster good employee/management relations - Decide upon and administer employee discipline as required - Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service,...