Regulatory Operations Compliance Analyst

Job description

As a Regulatory Operations Compliance Analyst you will join our Compliance team in a pivotal role that bridges Customer Operations with Enterprise Compliance to uphold customer facing regulatory requirements. This role requires a deeply curious, analytical, investigative mindset with a strong attention to detail and ability to communicate complex matters effectively. You will support both the customer and the business in highly sensitive & regulated areas such as Responsible Gaming, Complaints & Disputes, Federal & State Tax Requirements, KYC, and more, by researching, resolving, and responding to both internal and external customer escalations. You will work closely with business partners such as the Responsible Gaming team, State Compliance, Fraud, Payments, Customer Operations, and VIP, as a subject matter expert to prevent and/or mitigate customer facing risks. What You Will Do: - Act as the front line and subject matter expert for all customer facing regulatory requirements and communication - Communicate directly with customers via email for both inbound and outbound escalations - Perform in depth account reviews to uphold both proactive and reactive Responsible Gaming custom...