Guest Service Agent

Job description

Company Description The ibis Düsseldorf Hauptbahnhof features 155 modern rooms and is located in the heart of Düsseldorf, directly at the main train station . The hotel is within walking distance of the city center and the famous Japanese Quarter , making it an ideal starting point for both business travelers and city visitors. Job Description: What you will be doing: As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include: - Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. - Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. - Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy - Maintain communication channels between Hotel gues...