Customer Relations Coordinator - AutoNation Chrysler Dodge Jeep Ram Southwest

Job description

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. What are the day-to-day responsibilities?: What are the requirements for this job? Our Associates have many opportunities for career growth and development Coast-to-Coast The average compensation for this position is $20-$25 per hour. - Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints - Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle - Make sure proper managers have received copies of any written complaints - Keep records of all customer complaints and solutions - Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers - After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved - Prepare delivery call reports for Customer Relations Manager - Print and dist...