Crisis Call Center Day Program Supervisor

Job description

Description Title: Crisis Call Center Day Program Supervisor Reports to: CCC Program Manager/Director of Clinical Operations Job Objectives: Under the direction of the Crisis Call Center Program Manager/Director of Clinical Operations, assist with the oversight of the Crisis Call Center Counselors (Counselors and Clinical Counselors) during their assigned shifts. In the absence of the Crisis Call Center Program Manager, the Program Supervisor serves as the on-site supervisor, provides direct supervision to Crisis Call Center Counselors, and is responsible for overseeing the delivery of Text4Teens services. Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange. Responsibilities: · Provide direct, administrative, and technical supervision to individuals answering the calls or texts (i.e. clinical counselor, counselor, per diem, and volunteers/interns). · Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Crisis Call Center Program Manager. · Oversight of the Text4Teens services. · Responsible for monitoring and/or completing required data collec...