Marketing Services Representative

Job description

The Marketing Services Representative provides quality guest service to a high volume of telephone inquiries. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. We have part and full time openings! ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services. Prepare arrangements for customers as requested in accordance with established policies and procedures. 2. Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability. 3. Book show tickets, hotel, restaurant, and golf reservations. 4. Verify invitations and respond to casino promotions regarding invited guests, tournaments and events. 5. Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests. 6. Assist in the training of new staff members. 7. Perform all other related and compatible duties as...