Service Desk Manager
First Focus · Mascot, New South Wales, AU
Let’s be honest. Running a Service Desk can sometimes feel like air traffic control, except the planes are tickets, the runway is a queue, and someone’s prin...
Job description
Let’s be honest. Running a Service Desk can sometimes feel like air traffic control, except the planes are tickets, the runway is a queue, and someone’s printer is always on fire. That is exactly why we are looking for another Service Desk Manager who thrives on organising chaos, enjoys leading smart technical people, and knows how to turn a busy support environment into something that runs smoothly, calmly, and with the occasional well timed dad joke. At First Focus, our Service Desk Managers lead pods of up to 15 support professionals and support technicians , keeping our clients happy, our team supported, and our service standards high. We are especially looking for someone who genuinely understands what the customer on the other end of the ticket actually needs , not just what the ticket technically says. If you like building strong teams, solving problems before they become problems, and helping talented people grow into even better ones, you might be our person. About First Focus: First Focus is Australia’s best mid market Managed Service Provider. That is not just us bragging, we have been voted #1 MSP in Australia for 9 years running on CloudTango . Because of this, we are...