Front Desk Supervisor

Job description

Lead the first impression at Hyatt House Virginia Beach Oceanfront. We’re seeking a Front Desk Supervisor who is guest?focused, team?driven, and passionate about delivering exceptional hospitality. In this leadership role, you’ll mentor Front Desk Agents, oversee operations, and help create memorable stays for every guest. Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests. Key Duties & Responsibilities: - Greet, register, and assign rooms to guests of hotels. - Verify customers' credit and establish how the customer will pay for the accommodation. - Contact housekeeping or maintenance staff when guests report problems. - Make and confirm reservations. - Issue room keys and escort instructions to bellhops. - Keep records of room availability and guests' accoun...