Manager, Technical Support

Job description

Job Description Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here. Where You’ll Work: This is a hybrid role based in Sidney with the expectations to be in office at least 3 days a week for collaboration and connection. Why this Role Matters: The Manager, Technical Support leads and develops a team of Technical Support Engineers to deliver consistent, high-quality customer outcomes across Litera’s product portfolio. This role drives team performance, operational excellence, and escalation leadership while building a culture of accountability, coaching, and continuous improvement. The Manager acts as a leadership-level player-coach—not by owning individual cases, but by guiding teams through complexity, owning high-risk escalations, setting clear expectations, and building a strong, resilient support culture. What You'll Deliver: A high-performing Technical...