IT Services Help Desk Service Coordinator / Level 1 Technician

Job description

Benefits: - 401(k) - Bonus based on performance - Dental insurance - Health insurance - Paid time off - Training & development - Vision insurance Company Overview: NerdsToGo is a technology services company providing computer repair, managed IT support, and help desk services for residential and small business customers. We deliver white-glove technical service with a focus on responsiveness, clear communication, and practical solutions that keep our clients' businesses running smoothly. Job Summary: We are seeking a full-time Service Coordinator / Level 1 Technician to serve as the operational hub of our service delivery team. This is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Your secondary responsibility is handling first-touch technical support for straightforward issues. This role is ideal for someone who is highly organized, communicates well with clients, and thrives on keeping a team running efficiently. Primary Responsibilities — Dispatch & Coordination Secondary Responsibilities — L1 Technical Support - Own the service board: c...