Analyst SR, Customer Service - Billing
Southern Company · Atlanta, Georgia, US
BILLING ANALYST I - This is a Level 5 Exempt position based on experience. - The position is located at the Georgia Power Corporate office HQ in Atlanta, GA....
Job description
BILLING ANALYST I: ** PLEASE NOTE; There is NO relocation available for this position. - This is a Level 5 Exempt position based on experience. - The position is located at the Georgia Power Corporate office HQ in Atlanta, GA. - There will be instances where the employee will be required to work in the office if/when needed. JOB SUMMARY: The Billing Analyst role is to ensure the timely and accurate billing of Georgia Power’s Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Power Services customers. The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes. The Billing Analyst will also support the customer collections process, including contacting customers on past due invoices as needed. JOB REQUIREMENTS: Education and Experience Requirements: - Bachelors’ Degree preferred. - Demonstrated technical expertise. - Experience in complex rates, processes and/or billing applications strongly desired - Extensive CSS knowledge - High degree of proficiency in advanced desktop applications (Excel, Access) - Customer Service / Marketing-Sales experience required Knowledge, Skills & Abilities: Working knowl...