Desktop Support Analyst

Job description

Your Opportunity Take the first step toward shaping your career as a Desktop Support Analyst within our Information Technology Services team. In this role, you’ll collaborate with experienced support professionals across the U.S., contribute to strategic IT initiatives alongside your peers, and gain exposure to a wide range of technical challenges. This dynamic environment offers the opportunity to apply creative, innovative problem‑solving skills while supporting a broad spectrum of IT issues. Your Key Responsibilities: - Provide excellent client service - Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work - Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature - Coordinate with office staff during the hardware refresh process - Create and update accurate and consistent records of all calls - Monitor progress on problem resolution and advise users on status of issue - Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our internal clients Your Capabilities and Credenti...