Engineer/Sr Engineer, IT Software

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - As part of our Software Engineering organization, you will help modernize and scale conversational customer engagement platforms, including Chat, Voice, and GenAI-powered experiences. You’ll work on systems that directly impact millions of customers and agents, contributing to the reliability, scalability, and intelligence of American’s digital contact center ecosystem. - This role supports multiple engineering focus areas, allowing engineers to specialize while contributing to a shared, modern platform. What you'll do: As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management...