Sr Manager, Operations Analytics & Reporting

Job description

The Job We are seeking a Sr Manager, Operations Analytics & Reporting, to lead the evolution of analytics, dashboard reporting, forecasting, and performance insights across our consumer lending and customer service operations (originations, servicing, and collections). This role is responsible for enabling clear, consistent, and actionable views of operational performance, and ensuring that analytics meaningfully supports decision-making across originations, servicing, and collections. This leader will oversee reporting, forecasting, and analytics capabilities, ensuring alignment between business demand, operational performance, and resource planning, while establishing scalable processes for how data is defined, governed, and used across the organization. Performance Analytics & Reporting: Partner with leadership to influence operational decisions through data-driven insights and recommendations Develop clear performance narratives connecting data to business outcomes - Own development of performance insights that identify drivers, risks, and opportunities across operations - Lead consolidation and simplification of dashboards to provide clear, focused views of performance - Impro...