Patient Svc Rep- Escondido- Orthopedics-Escondido

Job description

Job Summary The Patient Service Representative is the face of Palomar Health Medical Group. S/he is responsible for greeting & checking in patients, answering phones, documenting accurate patient information, and ensuring overall patient flow. The PSR will schedule walk-in appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records. With a friendly disposition and tone, greets and checks in patients when they arrive at the office and/or guides patients through self-service kiosks. Maintains a high-level of customer service with patients and their family members, staff, and providers. Answers heavy volume of calls internally and incoming calls from referring providers; resolves call queries promptly. Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration. At time of service, ensures all insurance, personal and health information is verified. Scans insurance card and ID into patient’s file. Responsible for out-bound calling regarding missed appointments, to follow-up with tas...