Ticket Services Representative

Job description

Job Description The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American Family Field ticket office. This position includes both working the ticket windows and answering inbound calls in the phone center, during both non-game and game days throughout the season. Interactions will include single-event ticket purchases, ticket exchanges, will-call transactions, troubleshooting digital tickets and Ballpark app issues, as well as future event-related ticket sales. The role requires using soft skills such as active listening and anticipating customer needs. Additionally, this position is responsible for cross-selling and up-selling targeted deals and offers throughout the season. Core duties for this role include, but are not limited to: The ideal candidate will have 3-6 months related experience or a one-year certificate from college or technical school, as well as: - Provide exceptional customer service while answering inbound phone calls or while working at a ticket window. - Demonstrate a strong knowledge of ticket promotions and clearly commu...