Senior Manager, Billing Operations

Job description

As our next Senior Manager, Billing Operations , you’ll lead the global billing team, optimize end-to-end order-to-cash processes for accuracy and efficiency, ensure compliance, and drive continuous process improvement through technology and strategic cross-functional collaboration. At ActiveCampaign, we believe the billing experience is a vital part of the customer journey, and you will be at the forefront of ensuring that journey is seamless, automated, and scalable. You will lead and develop a talented global team, partnering directly with Finance, Technology, and Sales leadership to translate complex billing requirements into elegant, automated financial outcomes. This isn't just about oversight; it’s about driving the strategy that fuels our global growth and seeing your innovations directly improve both our operational efficiency and the experience of our customers worldwide. On a typical day, you might: - Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions. - Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve oper...