General Manager

Job description

Benefits: Retro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels. We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences. - Bonus based on performance - Competitive salary - Employee discounts - Opportunity for advancement - Paid time off Key Responsibilities: Leadership & Team Development: - Recruit, train, and mentor staff to achieve performance excellence. - Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates. Operations Management: - Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits. - Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times. Member Engagement & Retention: - Drive exceptional member experiences, achieving high Net Promoter Scores (NPS). - Develop strategies to increase membership retention, targeting a churn rate below 5%. Sales & Market...