Customer Service Representative

Job description

The Customer Support Representative plays a key role in supporting retail store operations and customer support by delivering exceptional service to Belle Tire customers. This role involves assisting customers with product and service inquiries, resolving customer issues efficiently, and ensuring a positive customer experience with every interaction. What You'll Do: - Distribute Customer Care related communications and issues to appropriate store teams and corporate departments as needed - Act as a point of contact for customer care related matters received by phone, online and written communication - Promote Belle Tire's online reputation by assisting with complaints originating on social media - Respond to Customer Care related inquiries that come in through social media such as Facebook & Twitter - Maintain customer records by updating account information - Help resolve product or service concerns by clarifying the customer's complaint; examining possible causes; recommending a solution to the concern; expediting correction or adjustment; following up to ensure resolution. - Respond to customer inquiries via email and educate the customer where applicable to prevent the need for...