SUPV Hospitality Services

Job description

Our associates celebrate lives. We celebrate our associates. Provide outstanding customer service to internal and external customers by supervising the Arrangement’s Desk and Stateroom Desk and Concierge in accordance with Rose Hills strategic management practices, including General Supervising Standards, Staff Supervision and Development, Scheduling/Staffing, Compliance, Safety, and Budget Expectations. Insure that all documentation is completed in accordance with state, federal, and company rules and regulations. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. RESPONSIBILITIES: 1)Operations Oversight & Service Excellence 2)Staff Supervision, Leadership & Development 3)Scheduling, Staffing & Workflow Management 4) Administrative Support Coordination 5)Compliance, Documentation & Safety 6)Performance Management & Continuous Improvement - Ensure Arrangement Desk and Galleria areas are continuously maintained, organized, and presentable for client families. - Ensure all family interactions are conducted in a professional, compassionate, organized, and caring manner in alignment with Company Core Values. -...