Director, Fraud Queue Leader

Job description

Director, Fraud Queue Leader The Anti-Money Laundering (AML) Group is a core risk function within Capital One’s Corporate Compliance organization. The Director, AML Fraud Queue supports a key role in driving operational excellence, ensuring investigative quality, and advancing a risk-based approach to financial crime detection and reporting in an evolving threat landscape. In this role, you will direct and oversee investigative operations, controls, and teams responsible for AML-Fraud casework, ensuring timely, accurate, and defensible decisioning aligned with regulatory expectations, including reporting obligations identified under the Bank Secrecy Act (BSA). This includes strategic ownership of the end-to-end case management lifecycle, from alert intake through investigation, escalation, and Suspicious Activity Reporting (SAR). Responsibilities: ● Lead and optimize AML-fraud investigation operations, overseeing alert intake, triage, case development, escalations, and Suspicious Activity Report (SAR) decisioning across the department. ● Drive operational efficiency and throughput by establishing and overseeing scalable processes, directing the management of investigative queues to...