Analyst, Customer Interactions

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details: The Customer Interactions Analyst is a pivotal member of the Customer Operations Support Team, responsible for driving operational excellence and ongoing improvement of customer interactions. This role involves close collaboration with agents, supervisors, and external partners to monitor performance, ensure effective communication, and implement best practices that enhance the overall customer experience. Customer Interaction Analysts act as a liaison across teams, promoting operational efficiency, resolving issues, and fostering a culture of continuous learning. This is a full-time remote opportunity. Responsibilities: Conducts regular check-ins with managers and supervisors to ensure adherence to established customer interaction policies and procedures, as well as to resolve any outstanding is...