Customer Experience & Engagement Lead, ecars

Job description

Position Description We are seeking a creative and customer-centric professional to define and deliver the end-to-end customer experience strategy for ESB’s public EV charging networks. The role is responsible for designing and implementing the in-person look and feel charging experience and customer engagement strategy to deliver exceptional customer satisfaction. As the Customer Experience & Engagement Specialist, you will champion human-centred innovation, ensuring our charging network sets the benchmark for customer experience. You will lead initiatives that fuse brand identity, physical environments, and customer engagement into a cohesive journey that inspires trust and loyalty. ESB’s 2040 strategy Driven to Make a Difference: Net Zero by 2040 sets out a clear ro admap for ESB to achieve net zero emissions by 2040. The electrification of transport is a key pillar of this strategy – reducing the carbon impact from transport and improving air-quality. ESB builds, owns and operates a publicly available EV charging network on the island of Ireland and Great Britain to support EV adoption and achieve Net Zero. ESB is currently undertaking a significant expansion of its networks to...