Concierge

Job description

Overview The Concierge serves as a key guest-facing team member, providing personalized service while supporting daily operations across hospitality, housekeeping, luggage handling, and guest activities. This role is hands-on and service-driven, ensuring an exceptional guest experience through flexibility, attention to detail, and teamwork. The Concierge also assists with waterfront and boating activities, including preparation and care of boats before and after guest use. Responsibilities: Guest Services & Concierge Duties: - Greet guests warmly and provide a high level of personalized service throughout their stay - Respond to guest inquiries and assist with making reservations for accommodations, on-site amenities and local experiences. - Assist guests with requests, directions, schedules, reservations, and general inquiries - Anticipate guest needs and proactively resolve issues to ensure satisfaction - Maintain knowledge of on-site amenities, activities, and local attractions Luggage & Arrival/Departure Support: - Assist guests with luggage during arrival, departure, and room changes - Transport personal items safely and efficiently - Maintain storage areas in a clean and orga...