Automotive BDC Representative - Mercedes-Benz of Laguna Niguel

Job description

Murgado Automotive Group is synonymous with excellence in the automotive industry. As a premier dealership group representing top luxury brands, we are committed to providing our customers with exceptional service and unparalleled experiences. Position: Automotive BDC Representative for Mercedes-Benz Location:Laguna Niguel, CA Murgado Automotive Group is currently seeking an energetic and customer-focused Automotive BDC Representative for our Mercedes-Benz store in Laguna Niguel to join our dynamic team. As a BDC Representative, you will play a vital role in connecting with customers, generating leads, and scheduling appointments to drive business to our dealership. Key Responsibilities: Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and professional manner. Engage with potential customers to understand their needs, answer questions, and provide information about our products and services. Proactively reach out to existing and potential customers to follow up on leads and schedule appointments for test drives and vehicle purchases. Utilize customer relationship management (CRM) software to track and manage leads, appointments, and follow-u...