Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Union)

Job description

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed. Essential Duties: - 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. - 2. Strives for first call resolution and demonstrates high level of customer service. - 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. - 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. - 5. Exhibits collegial and professional demeanor in all interactions. - 6. Contributes effectively as a produ...