Patient Engagement Manager

Job description

About IHTC At the Indiana Hemophilia & Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families. What You Will Do: As Patient Engagement Manager (PEM), you will be responsible for managing IHI relationships with patients, prescribing providers, health systems, manufacturer partners, and internal specialty pharmacy teams. This role ensures an exceptional end‑to‑end experience across complex therapy access, onboarding, fulfillment, adherence, and ongoing clinical support for specialty medications. The PEM acts as a strategic coordinator between pharmacy operations, clinical teams, reimbursement functions, and external stakeholders in managing complex cases in order to minimize access delays, improving patient outcomes, and maximize satisfaction and retention, while ensuring strict compliance with regulatory and accreditation standards. The Opportunity: - Serve as the primary point of contact for patients to evaluate their prescription access issues and assess access optimization...