Junior Card Dispute Officer with Danish

Job description

Shape the Future of Payments with Nexi in 2026 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment. Why This Role Is Right for You As a Card Disputes Officer , you’ll join a collaborative and forward-thinking team based in Krakow. Together, we work on case handling of disputes from Danish issuers About Your Future Role: In this position, you will: What Makes You a Great Fit - Support customers in minimizing losses related to third-party fraud with payment cards - Support with customer communications via email and/or telephone according to KPIs and agreed SLAs. - Collaborate with internal parties, including other Customer Service teams, Fraud, and Legal departments or external parties such as vendor partners. - Cooperate with colleagues, assist with ad hoc tasks, or perform any other functions requested by management. - Translate Danish language communications to English We’re looking for someone eager to m...