Contact Center Representative

Job description

Contact Center Representative Tri-County Electric Cooperative (TCEC): Position Purpose: This position serves as the first point of contact for members calling the cooperative . Contact Center Representatives are responsible for providing accurate , timely , and courteous support for a wide range of inquiries including account information, billing, payments, service requests, outages, and cooperative programs. Representatives must navigate internal systems effectively, uphold high service standards, and contribute to meeting team and organizational performance metrics. This role plays a key part in ensuring a seamless and professional experience for members over the phone. This position may be required to provide support to Member Service Representatives as operational needs arise. J ob Dimensions: - Internal Responsibility – Collaborate with team members , supervisors , and internal departments to maintain smooth daily operations at assigned locations. Support organizational service goals and accurately document member interactions. Maintain knowledge of cooperative tools, programs, and policies. - External Responsibility – Serve as the primary point of contact for primarily teleph...