Operations Manager, Emergency Response

Job description

The Operations Manager oversees the business for the assigned division. This includes, but is not limited to, the customer service, safety, operational efficiencies and overall personnel management within the division. Additionally, this position is responsible for managing the revenue and cost elements for the division, requiring involvement with the sales and marketing initiatives, as well as the day to day operations. The Operations Manager is relied upon for the effective planning, delegating, coordinating, staffing, organizing and decision making to attain profitable results for the division. Key Accountabilities: - Ensure fair treatment of all personnel - Establish and maintain high appearance standards throughout all operations - Practice progressive discipline with all employee performance issues - Ensure proper completion of paperwork for drivers including truck driver logs and vehicle inspections - Conduct an annual review on each employee's job performance evaluation and approve any changes to an employee's compensation - Adhere to all wage and hour guidelines - Establish priorities to meet customer service commitments - Establish and review productivity standards at eac...